Conflict Resolution & Enforcement Policy

This Policy defines how Nexthor PPF handles disputes, complaints, policy violations, and enforcement actions within the Nexthor Partner Network. It applies to all partner types — Installer Club members, Pilots, and Scouts — and to all matters arising under any Nexthor Partner Agreement or Policy.

Nexthor PPF operates this process with full authority to investigate, decide, and act on all matters covered by this Policy. Nexthor PPF's decisions are final at the internal level. Partners who believe a decision is unlawful retain the right to seek legal remedy through the competent courts, subject to the governing law provisions in Section 9.

Any partner who has a dispute, complaint, or concern relating to their partnership with Nexthor PPF may raise it through the following process:

1. Submit a written description of the issue to info@nexthorppf.com. The submission must include the partner's full name and registered business name, the nature of the dispute or complaint, the specific Policy or Agreement provision believed to be at issue, relevant dates and supporting documentation, and the outcome the partner is seeking.
2. Nexthor PPF will acknowledge receipt within 3 business days.
3. Nexthor PPF will investigate the matter and issue a written response within 15 business days of acknowledgement. Complex matters may require additional time; Nexthor PPF will notify the partner if this is the case.
4. Nexthor PPF's written response constitutes its final internal decision on the matter.

Disputes not raised within the timeframes specified in the relevant Policy (for example, 30 days for commission disputes) are considered accepted and may not be reopened.

When Nexthor PPF identifies or receives a report of a potential Policy or Agreement violation, it may investigate and take enforcement action at its discretion. Nexthor PPF is not obligated to follow a fixed sequence of steps for every violation — the response will be proportionate to the nature, severity, and frequency of the conduct.

Enforcement options

Nexthor PPF may take any one or combination of the following actions:

• Written warning — a formal notice that a violation has been identified, with a requirement to remedy the conduct within a specified period.
• Suspension — temporary suspension of the partner's account, commission payments, cashback withdrawals, and other benefits pending investigation or remediation.
• Commission reduction or forfeiture — reduction, withholding, or forfeiture of pending commissions directly connected to the violation.
• Territory reassignment — reassignment or withdrawal of a Pilot's territory where the violation relates to territorial conduct.
• Termination for cause — immediate or notice-based termination of the Partner Agreement, as described in Section 4.
• Referral to authorities — reporting of unlawful conduct to relevant law enforcement, tax, or regulatory authorities.

Nexthor PPF reserves the right to combine enforcement actions where warranted and to apply any action without first issuing a warning if the severity of the violation justifies it.

Termination of a Partner Agreement may be immediate or with notice, depending on the grounds.

Immediate termination — no notice required

Nexthor PPF may terminate a Partner Agreement immediately and without prior notice for any of the following:

• Fraud, deliberate misrepresentation, or falsification of any records, leads, sales, or documentation
• Bribery, corruption, or any unlawful payment in connection with Nexthor business
• Criminal conduct related to the partner's business activities
• Serious or deliberate breach of GDPR or other data protection obligations causing harm to Nexthor PPF or third parties
• Deliberate public damage to Nexthor PPF's reputation, products, or partners
• Active solicitation of Nexthor partners to leave the network for a competing program
• Harassment, discrimination, or abusive conduct toward any person in connection with Nexthor activities
• Any conduct that Nexthor PPF reasonably determines poses an immediate risk to its business, network, or legal standing

Termination with 14 days notice

For less serious grounds, Nexthor PPF will provide 14 days written notice before termination becomes effective. Examples include persistent non-compliance with Policies after written warning, repeated out-of-territory activity, and conduct that is damaging but not immediately serious.

Voluntary termination by the partner

Partners may terminate their partnership voluntarily by providing written notice to Nexthor PPF, subject to the notice periods in the Activity & Lifecycle Policy. Voluntary termination does not affect obligations that survive termination under the Code of Conduct or Partner Agreement.

Upon termination of a Partner Agreement for any reason:

• Final commissions and cashback (60-day clawback window passed, no fraud involved) are paid out in the normal course. Nexthor PPF will not withhold final amounts solely as a termination penalty.
• Pending commissions and cashback (still within the 60-day clawback window) are forfeited upon termination for cause. Upon voluntary termination, pending commissions continue through the clawback window and are paid if no refund or chargeback occurs.
• Commissions connected to fraud or falsification may be reversed regardless of their status at the time the fraud is identified.
• Store credit cannot be converted to a bank transfer upon or after termination.
• Rank and milestone history is retained in Nexthor's records. Reinstatement upon re-admission is at Nexthor PPF's sole discretion.

When Nexthor PPF investigates a reported or suspected violation, the following principles apply:

• Nexthor PPF may suspend a partner's account and benefits during the investigation where there is reasonable grounds to believe a serious violation has occurred. Suspension during investigation does not constitute a finding of guilt.
• The partner under investigation will be informed that an investigation is taking place and given a reasonable opportunity to provide their account of events before a final decision is made, except where doing so would compromise the investigation or where the violation is clear and serious.
• Nexthor PPF may use any information available to it, including the Pilot Activity Log, order history, communication records, and third-party reports, in conducting the investigation.
• Nexthor PPF will communicate its decision in writing to the partner within a reasonable time after concluding the investigation.
• Nexthor PPF is not required to disclose all evidence or methodology used in an investigation.

Nexthor PPF has full and final authority to:

• Interpret the meaning and application of all Nexthor Partner Agreements and Policies.
• Determine whether a violation has occurred and what enforcement action is appropriate.
• Decide all territorial disputes, commission disputes, and benefit disputes within the Nexthor network.
• Modify, suspend, or terminate any partner relationship in accordance with this Policy and the applicable Partner Agreement.

Nexthor PPF's internal decisions are final. Nexthor PPF is not obligated to provide detailed reasoning for every decision, though it will communicate the outcome and the general basis for it in writing.

Partners accept, by signing their Partner Agreement, that Nexthor PPF's decisions on internal network matters are binding and that they will not initiate legal proceedings in relation to internal network decisions before first completing the internal dispute process described in Section 2.

Nexthor PPF's failure or delay in exercising any right or taking enforcement action under this Policy or any Partner Agreement does not constitute a waiver of that right. Nexthor PPF may enforce its rights at any time, including after a period of inaction, unless a specific written waiver has been issued. A waiver of one violation does not constitute a waiver of any subsequent or different violation.

All Nexthor Partner Agreements and Policies are governed by the laws applicable in the jurisdiction of Digital Bug s.r.o., the legal entity operating Nexthor PPF. Partners agree that any legal proceedings arising from or related to their partnership that are not resolved through the internal process in Section 2 shall be brought before the competent courts of that jurisdiction.

Where a partner is located in a different country, mandatory consumer or commercial protection provisions of the partner's local law continue to apply to the extent required by applicable law. This governing law clause does not strip partners of protections they are entitled to under mandatory local law.

The language of this Policy and all Nexthor Partner Agreements is English. In the event of any conflict between an English version and any translation, the English version prevails.

Nexthor PPF reserves the right to modify this Policy at any time. Material changes — defined as changes that reduce partner procedural rights or alter termination notice periods — will be communicated to all active partners at least 30 days before taking effect. Non-material changes may be made without advance notice. Continued participation in the Nexthor Partner Network after any update constitutes acceptance of the updated Policy.